Frequently Asked Questions

How do I make reservation requests for my certificates?
Probably the easiest process of all..... Just follow the instructions included in your travel package regarding the particular certificate you are interested in using. The sales office does not handle reservations or processing of the certificates, so please refer to them individually for the particulars.. For more information on booking your dates, call the Customer Service Representative with Travel 1 at 1-866-714-8890 or email

Reservations can be faxed in to the number on the back of your form they can also be scanned and emailed to

We do not take reservations over the phone all reservations must be submitted in writing. If you need help with your dates submit an email and make sure you tell us the start date and month and locations you wish and we will email the dates to put on your forms. 

Can I get extra nights in my package when we are ready to travel?
YES! We can customize your package to fit your individual needs. Most of the resorts and hotels we work with allow extended stays. Additional nights are subject to availability and prevailing rates. If you wish to add extra nights, simply contact someone in our reservations department and inquire about availability. We will always do our best to accommodate you.(IF you desire extra nights attach a note with your faxed reservations or check the box on the reservation form)
Are there any additional charges?
The price paid in your package covers everything included in the package. The only additional charges to the package are state and/or local taxes. Consult your certificates for those charges. Taxes normally depend on time and location of travel and are paid when traveling or upon check-out of the resorts and hotels. Normally resort taxes run between $7-$20 per ROOM per NIGHT, NOT PER PERSON!
If you are planning on Traveling on or around a Major Holiday such as Christmas or New Years, we do recommend at least a 90 days advanced notice due to the high volume of travel. Port & service fees on the cruise are $195pp. 
Can I bring a pet?
Sorry, none of the resorts or hotels and cruise ships we use allow pets in the rooms or cabins.
Why do I need to book 30 days in advance?
Although our packages normally do not have any blackout dates, all requests are subject to availability. Meaning, the earlier you request your dates the better chance you have to ensure your first choice.  Remember that we require a 30 day minimum advance notice prior to booking travel dates, and we suggest 90 days if you are coming during a major holiday. Reservation request are processed in the order they are received and by the order persons are traveling.
Can I request a particular type of room?
Room location and type are located are at the discretion of the resort or hotel. We can request certain room sizes or types, but we can not guarantee the accommodations. Remember again, the earlier you request your travel dates, the better chance we have to accommodate your requests.
Can I make this vacation a group vacation or family reunion?
These packages are designed for individual families and some resorts restrict group travel. Because these packages are designed for introducing families to vacation ownership, we ask that individual families travel separately. However, you can refer a friend and we can book them into a separate package. Once your book with our company, we do include each package into the "Friends and Family" referral program. What that means is that with your booking contract number, up to 3 individuals may call within 3 business days of purchasing your package and receive the same package as yours including any discounts or bonuses!
What happens if I can not use my package within the allocated time frame?
Please refer to the full terms and conditions included in the paperwork of your package for complete details, but if you need to, package expiration's can be extended for a small fee and are fully transferable.
Who do I talk to if I have questions?
After you have purchased a vacation package, you may either speak to your representative or someone in our Customer service department. They will be happy to assist you and answer any questions you may have. You can reach us in many ways; Toll Free by phone at 1-866-714-8890 M-F 9am-5pm EST, or by email at
What Documents do I need to travel?
You will need a valid passport regardless of where you are from if you are traveling by air. If you are driving or just leaving by cruise, until June of 2009, you do not necessarily need a passport. IF you are entering the USA from a country that we require a Visa, you will need a valid visa or a multi entry visa so that you may travel to the Bahamas or Mexico as well as the US Portion.If you are bring a minor child along from another family make sure you have proper documentation.
Do I have to take the resort tour in Orlando?
Yes Its a simple 90-120 minute inspection tour minutes from your hotel and you receive 1 extra night or $50 cash not a bad deal for a little time. The developers are just looking for good word of mouth advertising and there is no obligations to purchase anything just have a good time. Activities are available for the children so think of it as free babysitting! Ft Lauderdale is an optional tour but a free condo upgrade may be available.
Why do I have to fill out demographics?
The demographics are just survey questions our resort developers use. The information provided is to determine the kinds of families that are previewing the developments.

What if I don't want to take the cruise?
That's fine we can substitute 2 nights in Daytona Beach Fl for those that decide not to take the cruise. **(Only for those that do not all ready have Daytona in their package) a 90 minute tour in Daytona is required.
Can I trade nights from one location to another?
Nights cannot be traded between locations.
What if I am pregnant?
Women who will be entering their 24th week of pregnancy (or are further along) at any time during their cruise will not be permitted to board.

How do I know that I am getting everything as told and promised?
When you purchase a package from our company, we must first do a recorded verification before we process any transaction. In the recorded verification, our office will go over all that is promised to you and that you have been told to make sure that you are getting all and that there are no hidden costs or fees. You will then be asked in YOUR OWN VOICE, to repeat your credit card information so that we may have your permission to utilize the card, and to agree that you understand what you are purchasing and that you are receiving all as told and promised. This will be your audio receipt. It is stored with an outside agency, (CONTRACT GENIE CORP. ) and We are obliged to the State of Florida as well as our international offices to comply with all laws and regulations. We are also obliged by our merchant accounts to be sure that we are doing what we say. So all in all, you are 100% protected and covered in every way. Relax, enjoy your fantastic vacation.

Please be advised that effective February 18, 2008 the Department of Homeland Security has issued new regulations which result in all passengers MUST be on board a minimum of 1.5 hours prior to departure, i.e. by 3:30 P.M. for a 5:00 PM departure.

Cruise ships departing from U.S. ports will be required by the U.S. Customs and Border Protection to provide the full passenger including all personal information and crew manifest to the U.S. government 1 hour prior to departure starting Feb. 18, 2008. This means that all cruise guests will need to be on board at least one and one/half hours prior to the ship's scheduled departure.

Based on the new requirements, the cruise lines will require that all passengers, for a 5:00 departure, must be onboard by 3:30 P.M. The doors of the terminal will be closed by 3:30 PM and NO passengers will be permitted in the terminal after that time. Passengers arriving after the required time will not be permitted to board nor will they be eligible for a refund.

As the requirement does require that we send all the passenger information, it is mandatory that you supply to us at the time of booking the reservation, in addition to all passengers names in your party, their home addresses, telephone numbers, dates of birth, nationalities and passport information including expiration dates and places of issue. 

Passengers be aware of the following regulation going into effect on December 31, 2007.
All Passengers (Including US Citizens) sailing with us will be required to have a valid passport. You will not be permitted to board the vessel without one. This is a change from prior travel requirements and will affect all United States citizens entering the United States from countries within the Western Hemisphere who do not currently possess valid passports. This new requirement will also affect certain foreign nationals who currently are not required to present a passport to travel to the United States. Most Canadian citizens, citizens of the British Overseas Territory of Bermuda, and to a lesser degree, Mexican citizens will be affected by the implementation of this requirement.
If passengers want further information they can visit the State Departments website at or call 1-877-487-2778

Beginning next year, the United States Department of State will be requiring passports for more and more types of travel. All cruise lines will be fully compliant with the new regulations and in keeping with our interest in providing the best service possible, please obtain a passport. Doing it now will alleviate the last-minute rush and expense of obtaining necessary documentation closer to travel.

Please visit the following State Department web pages to become fully prepared to communicate the new requirements to your clients...

Click here to view the implementation timeline and further details regarding the Western Hemisphere Travel Initiative.

Click here to learn how to apply for a passport.

Click here to print copies of all necessary passport application forms.

Click Here for Department Of Homeland Security "Travelers Redress Inquiry Program"
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